Privacy policy

This Privacy Policy describes how Framiqa (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from framiqa.com.

1. Personal Information We Collect

To provide you with high-quality wall art and personalized services, we collect several types of information:

  • Contact Information: Name, shipping address, billing address, email address, and phone number.
  • Order Information: Items purchased, transaction totals, and payment confirmation.
  • User-Uploaded Content (Artisan Series): When you use our "Artisan Series" service, we collect the digital photographs and images you upload for custom printing and framing.
  • Technical Data: IP address, browser type, and device information collected through cookies to improve your shopping experience.

2. Specialized Handling of Personal Photos (Artisan Series)

We understand the sensitivity of the personal photographs you upload for our Artisan Series.

  • Purpose: Your photos are used exclusively for the fulfillment of your order (printing, quality checking, and framing).
  • Protection: Uploaded images are stored on secure, encrypted servers.
  • Retention: To protect your privacy, all user-uploaded image files are automatically deleted from our production servers 30 days after your order has been successfully delivered. We do not use your personal photos for marketing or social media without your explicit, written consent.

3. How We Use Your Information

We use your information to:

  • Fulfill and ship your orders.
  • Communicate with you regarding order status or customer support.
  • Screen orders for potential risk or fraud (protecting both you and our store).
  • Improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the Site).

4. Sharing Your Personal Information

We share your Personal Information with third parties only to help us use your Personal Information as described above.

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here.
  • Shipping Partners: We share your name, address, and phone number with our logistics partners to ensure delivery of your wall art.
  • Compliance with Law: We may share information to comply with applicable laws and regulations or to respond to a subpoena or other lawful request for information.

5. Data Security & Retention

We maintain administrative, technical, and physical safeguards to protect your personal information. When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

6. Your Rights

Depending on your location, you may have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@framiqa.com or by mail using the details provided below:

Address: 21, Kaesar Nagar Colony, Bajri Mandi Rd, Vaishali Nagar, Jaipur, Rajasthan, India 302021

Email: hello@framiqa.com